Недавно сидели на работе, вспоминали про выключить и включить. А ведь как-то раз и со мной такая история произошла. Я купил сервер на soyoustart.com, поставил на него какую-то debian-подобную систему.

На системе было запущено много незнакомых процессов, поэтому я решил парочку лишних погасить. Спустя несколько секунд мне пришло первое письмо.

OVH Monitoring 01.07.2016, 22:08

Dear Customer,

Our monitoring system has just detected a fault on your server ns3317151.ip-37-59-14.eu. The fault was noticed on 2016-07-01 21:04:08

Our team of technicians on site (operational 24/7), has been informed of the fault and will intervene on your machine.

Please be aware that other interventions may currently be in progress and an intervention lasts on average 30 minutes per machine.

We are therefore not able to give you more details on the starting time of the intervention.

You can see a general display of the machines currently in fault and in intervention across our network at the following address:

http://status.ovh.ie/vms/

Your server is in rack 90A14

You will receive an email as soon as a technician takes charge of your server. Meanwhile, you have can reboot it via your manager.

Logs:
———————-
PING ns3317151.ip-37-59-14.eu (37.59.14.67) from 213.186.33.13 : 56(84) bytes of data.
From 213.186.33.13: Destination Host Unreachable
From 213.186.33.13: Destination Host Unreachable
From 213.186.33.13: Destination Host Unreachable

— 37.59.14.67 ping statistics —
10 packets transmitted, 0 packets received, +6 errors, 100% packet loss
———————

Kind regards,

SoYouStart.ie Customer Service
Contact: http://www.soyoustart.ie
Mon-Fri from 9am to 6pm

Я успел только почесать голову какой же сервис я грохнул, как тут же пришло второе письмо с решением моей проблемы.

Operation HARD Reboot finished 01.07.2016, 22:59

Dear Customer,

The intervention on ns3317151.ip-37-59-14.eu has been completed.

This operation was closed at 2016-07-01 21:59:22

Here are the details of this operation:
HARD Reboot
Date 2016-07-01 21:56:09, christian L made HARD Reboot:
Here are the details of the operation performed:
No information on the screen («black screen»). No response to keyboard.

Actions:
Restart the server hardware.

result:
Boot OK. Server can ‘login’. Ping OK, services started.

If you need any further information regarding this intervention, please do not hesitate to contact our technical support.

Kind regards,

SoYouStart.ie Customer Service
Contact: http://www.soyoustart.ie
Mon-Fri from 9am to 6pm